AMURT UK Privacy Notice
Last updated: August 2026
AMURT UK takes great care to protect your privacy and to safeguard any personal information you share with us, whether through our website or by any other means. This notice explains what information we collect, why we need it, how we use it, who we share it with, how long we keep it, and the rights you have over it.
We keep this notice under review and update it when our practices or the law change. The date above shows when it was last revised.
1. Who we are
AMURT UK is a registered charity in England and Wales (charity number 327216). Our mission is to assist people affected by crisis or disaster through community building.
Our registered address is AMURT UK, 3a Cazenove Road, Stoke Newington, Hackney, London N16 6PA.
AMURT UK is the data controller for the personal information described in this notice. This means we are responsible for deciding how and why your information is used, and for looking after it properly. We process personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.
If you have any questions about this notice or how we handle your information, you can contact us at ask@amurt.org.uk.
2. The information we collect
We only collect personal information that is relevant to your relationship with AMURT UK. Depending on how you interact with us, this may include:
- your name and contact details, such as your email address, postal address and telephone number
- your date of birth, where relevant
- details of your donations, including whether you are a UK taxpayer so that we can claim Gift Aid
- a record of our communications with you and any preferences you have told us about
- information you provide when you apply for a job or volunteering role with us
- information you provide when you register for an event or complete a form on our website
We do not collect special category information about our supporters, such as information about health, race or ethnic origin, political opinions, religious beliefs, sex life or sexual orientation.
3. How we collect your information
We collect information in the following ways:
When you interact with us directly. For example, when you ask about our work, sign up to our mailing list, register for an event, make a donation, apply for a job or volunteering opportunity, or contact us by phone, email, post, through our website or in person.
When you interact with us through third parties. For example, when you donate through a platform such as JustGiving or another fundraising service and give your permission for your information to be shared with us.
Through social media. Depending on your settings and the privacy policies of services such as Facebook, WhatsApp, X and Instagram, we may receive some information from your use of those platforms. To change what is shared, please check the privacy settings on those services.
From publicly available sources. In limited circumstances, and as explained in section 6 below, we may look at publicly available information such as media coverage, Companies House records or open social media profiles to help us understand supporters and potential supporters.
4. Why we use your information and our lawful bases
The law requires us to have a lawful basis for each way we use your personal information. We rely on the following:
To carry out our agreement with you (contract). For example, processing your donation, administering your event registration, or managing your employment or volunteering with us.
To meet our legal obligations. For example, keeping financial records of donations, claiming Gift Aid from HMRC, and complying with charity, employment and safeguarding law.
Where we have a legitimate interest. For example, keeping a record of our supporters and communications, thanking you for a donation, administering our services, keeping suppression records so that we do not contact people who have asked us not to, and carrying out the analysis described in section 6. Where we rely on legitimate interests, we always balance our interests against your rights and freedoms, and we will not use your information where that balance falls in your favour.
Where you have given consent. For example, where you have opted in to receive fundraising and campaign updates by email or text. You can withdraw your consent at any time using the details in section 13.
5. Fundraising communications
We want to keep you informed about our projects, appeals and fundraising activities in ways you are happy with.
Post and telephone. We may contact you by post or by live telephone call on the basis of our legitimate interest in raising funds for our charitable work, unless you have told us not to.
Email and text. We will send you fundraising and campaign updates by email or text where you have opted in. Following changes to the law in February 2026, charities may also send electronic marketing to people who have supported or expressed an interest in their charitable work, provided they were given a clear chance to opt out when their details were collected and in every message since. Where we rely on this, every email or text we send will include a simple way to opt out.
You can change your communication preferences, or stop hearing from us altogether, at any time at https://amurt.org.uk/
Where your consent is the basis for our communications, we will keep sending you updates for as long as you remain happy to hear from us. You can withdraw your consent, or ask us to stop contacting you altogether, at any time using the details above.
6. Profiling and targeted fundraising
To use our limited resources well, we sometimes analyse the information we hold to better understand our supporters and to make sure our appeals are relevant. This may include grouping supporters by factors such as giving history or interests, and, occasionally, reviewing publicly available information about individuals who may have the interest and capacity to make a significant gift.
We carry out this analysis on the basis of our legitimate interest in fundraising efficiently and appropriately. We do not use any automated decision making that has a legal or similarly significant effect on you.
You have the right to object to your information being used in this way at any time. If you would prefer that we do not analyse or profile your information, just tell us using the details in section 13 and we will stop.
7. Who we share your information with
Your personal information is mainly used by AMURT UK staff and volunteers so that they can support you.
We will never sell your personal information, and we will never share it with other organisations for their own marketing.
We do share information with trusted service providers who process it on our behalf and under our instructions, for example payment processors such as Stripe, fundraising platforms such as JustGiving, and the providers of our email, database and website services. We have agreements in place with these providers that require them to keep your information secure and to use it only for the services they provide to us.
We may also disclose your information where the law requires it, for example to comply with a court order or a valid request from a regulator or other competent authority.
8. International transfers
Some of our service providers may store or process information outside the UK. Where that happens, we make sure your information is protected to UK standards, for example because the country has been assessed as providing adequate protection or because appropriate safeguards such as approved contract clauses are in place.
9. How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this notice, and then delete or anonymise it securely so that it cannot be recovered.
How long this is depends on the type of information and why we hold it. As a general guide, we consider factors such as: whether we are legally required to keep records, for example for tax, Gift Aid or accounting purposes; whether we have an ongoing relationship with you; and whether you have asked us not to contact you, in which case we keep a minimal record so that we can honour that request. Full details are set out in our internal data retention policy, which is available on request by emailing ask@amurt.org.uk.
10. Keeping your information safe
We take the security of your information seriously. Personal information entered on our website is encrypted in transit to our secure server, and access to our systems is restricted to authorised staff using secure logins. We keep the information we hold accurate and up to date, and we review it regularly.
No transmission of information over the internet can be guaranteed to be completely secure, so while we do everything we reasonably can to protect your information, we cannot fully guarantee the security of information sent to us online.
Our website may contain links to other sites. We are not responsible for the content or privacy practices of other websites, so please check their own privacy notices.
11. Cookies
Cookies are small text files placed on your device by websites you visit. Our website only sets cookies if you have an account and log in. These cookies help us check that your browser accepts cookies, keep you logged in and remember your display preferences. Login cookies last for two days, or two weeks if you select “Remember Me”, and screen option cookies last for a year. None of these cookies contain personal data beyond what is needed to operate your account, and login cookies are removed when you log out.
12. Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you and receive a copy of it
- correct information that is inaccurate or incomplete
- erase your information in certain circumstances
- restrict how we use your information in certain circumstances
- object to our use of your information where we rely on legitimate interests, including any profiling for fundraising
- receive the information you have given us in a portable format in certain circumstances
- withdraw consent at any time, where consent is the basis for our processing
- stop direct marketing at any time, which we will always honour
- complain about how we have used your information
To exercise any of these rights, please contact us using the details in section 13. We will respond within the timeframes set by the Information Commissioner’s Office (ICO). We will not charge you for a request unless the law allows it, and we may need to ask for proof of identity before we respond. In limited circumstances the law may prevent us from providing some information, and where that applies we will explain why.
13. How to contact us and how to complain
If you would like to update your details, change how we contact you, exercise any of your rights, or raise a concern about how we have handled your information, please contact us:
- update your communication preferences at https://amurt.org.uk/
preferences - email us at ask@amurt.org.uk
- write to us at AMURT UK, 3a Cazenove Road, Stoke Newington, Hackney, London N16 6PA
If you make a complaint about how we have used your personal information, we will acknowledge it within 30 days and respond as quickly as we can.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection, at any time. You can contact the ICO at ico.org.uk or on 0303 123 1113, although we would welcome the chance to resolve your concern directly first.
